Job Summary

We are seeking a seasoned HR Manager fluent in Japanese and English to lead and manage the human resources function. This role plays a critical part in shaping employee experience, promoting organizational efficiency, and ensuring compliance with local and international HR standards.

Responsibilities

• Develop and implement HR policies and procedures aligned with company goals.
• Manage end-to-end recruitment, hiring, and onboarding processes.
• Oversee employee relations, resolve conflicts, and promote a positive workplace culture.
• Administer compensation and benefits programs in line with industry standards.
• Handle government compliance including:
• Business Permits
• PEZA Office Permits
• PEZA Farm-In & Farm-Out
• General Information Sheet (GIS)
• Manage end-to-end visa processes (tourist visas, 9G working visas, DOLE Alien Employment Permits, visa downgrading/extensions).
• Conduct new hire orientation, maintain employee master lists and HR databases.
• Oversee employee development, training, and performance management programs.
• Ensure compliance with Philippine labor laws and ethical standards.
• Conduct performance evaluations and provide coaching to employees/managers.
• Maintain accurate records, HRIS, and administrative documentation.
• Supervise day-to-day administrative operations, ensuring efficiency and compliance.
• Implement health, safety, and emergency protocols in the workplace.

Must-Have Qualifications

• Bachelor’s degree in Human Resources, Psychology, or related field.
• 6–10 years proven experience in HR and Administrative Management (preferably in BPO or service-related industries).
• Strong knowledge of Philippine labor law, PEZA, Visa, and DOLE processes.
• Solid leadership and team management background.
• Strong organizational, decision-making, and problem-solving abilities.
• Excellent interpersonal and communication skills (English – verbal & written).
• Proficiency in MS Office Suite, Google Workspace, and HR systems.
• Strong attention to detail; able to handle multiple responsibilities in a fast-paced environment.
• Japanese language proficiency (JLPT N3 or above).

Preferred / Plus Qualifications

• Previous experience in a Travel/Leisure agency.
• HR certifications or advanced HR training.
• Background in BPO or multinational service environments.
• Strong analytical skills and cultural adaptability.