Job Title: Customer Success & Sales Assistant (Project-Based)

Company: Whitestone

Compensation: 25,000 Monthly + Commission

Setup: Hybrid (Ability to report on-site 1–2 times a week)

Work Schedule:

• Monday – Friday: 1:00 PM – 10:00 PM
• Saturday: 9:00 AM – 6:00 PM

About the Role

Whitestone is looking for a polished, driven, and empathetic Customer Success & Sales Assistant for a project-based engagement. In this role, you will be responsible for managing the guest journey from initial inquiry to final booking. You will act as the "voice of the resort," handling chats, emails, and bookings with charm, precision, and a focus on hitting project targets.

Key Responsibilities

• Inquiry Management: Professionally handle guest inquiries via email, chat, and phone with a high focus on conversion and project KPIs.
• Booking & Sales: Lead the end-to-end booking process using our CRM and reservation tools.
• Guest Success: Serve as the primary point of contact, ensuring all guest needs are met with empathy and professionalism.
• Conflict Resolution: Calmly address and resolve guest concerns while upholding our high hospitality standards.
• Administrative Support: Maintain accurate, up-to-date project records using Microsoft tools.

Qualifications & Requirements

• Communication: Native-level fluency in English and Tagalog (written and verbal).
• Experience: Proven background in a customer-facing role (Hospitality, Sales, VA, or Reservations).
• Technical Skills: Comfortable navigating CRMs, booking platforms, and Microsoft Office.
• Work Ethic: A self-starter who is disciplined with shifts and meeting project deadlines.
• Presence: A professional and confident demeanor suitable for a high-end resort environment.

Working Conditions

• Performance-Driven: High earning potential through a commission-based structure rewarded upon project milestones/bookings.
• Shift Reliability: As a project-based employee, you must be highly punctual and reliable for all scheduled shifts to ensure seamless operations.