Description

• Interact with customers via phone, email, and chat to address inquiries and resolve issues.
• Provide accurate, valid, and complete information by using the right methods/tools.
• Perform customer follow-ups to ensure satisfaction with products and services.
• Maintain a positive, empathetic, and professional attitude toward customers at all times.
• Document customer interactions and feedback in the customer relationship management system.

Requirements

• Educational Qualifications: Bachelor’s degree in a relevant field preferred.
• Experience Level: 0–2 years of customer service experience.
• Skills and Competencies: Strong communication and interpersonal skills.
• Qualities and Traits: Ability to work in a fast-paced environment and manage multiple tasks.
• Responsibilities and Duties: Willingness to learn and adapt to new challenges.