• Provide technical assistance and support for incoming queries and issues related to hardware and software.
• Diagnose and resolve technical hardware and software issues.
• Install, configure, and maintain computer systems and networks.
• Document technical processes and create user guides.
• Assist in the management of IT inventory and resources.

Qualifications:

• Educational Qualifications: Bachelor's degree in Information Technology or related field.
• Experience Level: Less than 1 year of experience as an IT Technician.
• Skills and Competencies: Proficient in hardware and software, monitoring computers, troubleshooting, systems security, and user account management.
• Responsibilities and Duties: Provide technical support, maintain systems, and handle installation and configuration tasks.
• Working Conditions: Typically office-based with potential for remote support.
• Qualities and Traits: Strong analytical skills, effective communication, problem-solving mindset, and attention to detail.