Position: Customer Service Associate (Non-voice)

Location: Ortigas, Pasig

Work Setup & Shift: Onsite | Dayshift

• Open for Fresh Graduates!
• Pure Non-voice
• Dayshift

Responsibilities

• Process complex insurance tasks and operate various client systems independently.
• Optimize operations by analyzing problems, developing procedures, and ensuring compliance.
• Enhance customer experience by communicating with clients, addressing needs, and building strong relationships.
• Perform audits and troubleshooting to identify gaps, resolve issues, and meet compliance requirements.
• Support other tasks, including data analysis, reporting, and onboarding new clients and tasks.

Job Requirements

• Proficiency in email communication
• Strong problem-solving, data analysis, time management, and planning skills
• Experience in technical or procedural documentation
• Familiarity with OPEX and compliance processes
• Background in insurance Level 1
• Minimum of 6 months - 1 year of experience in insurance operations or a related field