Description

• Respond promptly to customer inquiries via phone, email, or chat.
• Maintain a positive, empathetic, and professional attitude toward customers at all times.
• Identify and assess customers' needs to achieve satisfaction.
• Provide accurate, valid, and complete information by using the right methods/tools.
• Follow communication procedures, guidelines, and policies.

Requirements

• Job Title: Customer Service Representative
• Job Function: Customer Service
• Responsibilities and Duties: Ability to handle a high volume of inquiries and resolve issues effectively.
• Qualities and Traits: Excellent communication and interpersonal skills with a customer-centric approach.
• Qualities and Traits: Strong problem-solving skills and ability to remain calm under pressure.
• Job Function: Capability to work collaboratively with team members and other departments.
• Responsibilities and Duties: Familiarity with CRM systems and customer service software is beneficial.