Description

• Serve as the first point of contact for customers, providing exceptional service and support.
• Handle incoming calls and respond to customer inquiries effectively and professionally.
• Document customer interactions and maintain accurate records in the system.
• Resolve customer issues by identifying the problem and presenting appropriate solutions.
• Follow-up with customers to ensure their needs have been met and satisfaction is achieved.

Requirements

• Educational Qualifications: High School diploma or equivalent
• Experience Level: 0-2 years
• Skills and Competencies: Proficiency in English, strong customer service skills, problem-solving ability, and excellent people skills
• Qualities and Traits: Strong work ethic, ability to handle stressful situations, and excellent communication skills
• Responsibilities and Duties: Ability to work in a fast-paced environment and adapt to changing circumstances
• Working Conditions: May require working in shifts, including evenings and weekends