Description

• Assist customers with inquiries and provide information about products and services.
• Handle customer complaints and resolve issues effectively and efficiently.
• Maintain accurate records of customer interactions and transactions.
• Collaborate with team members to improve customer service processes.
• Meet or exceed targets related to customer satisfaction and support metrics.

Requirements

• Educational Qualifications: High School Diploma or equivalent
• Experience Level: Entry-level (0–2 years)
• Skills and Competencies: Proficient in English Language
• Skills and Competencies: Strong team player with effective communication skills
• Qualities and Traits: Excellent people skills and a positive attitude
• Skills and Competencies: Familiarity with sales pipeline management and call centre operations
• Skills and Competencies: Ability to provide back office support as needed